Bien

Terrible. I've rented cars in Europe twice and it's always been extremely bad. Insurance details are not explained and they say it's free. When settling the bill, they charge an extra 3000 RMB. Be cautious in the future.

The Italians are quite enthusiastic. The lady at the car rental agency kept saying I was lucky to get a new car.

Avis's company. They messed up with insurance and scared me off. The rental was 800 yuan, but the insurance they sold was 260 euros. The front desk service was extremely impatient and discriminated against Chinese people. I returned the car 10 days ago and still haven't received the deposit back, whereas Hertz returned it on the third day after I returned the car.

They didn't have the car I booked and demanded I pay for an upgrade or take a lower-tier car!

The counter staff was really pushy about us buying their extra insurance, when we refused she got nasty about it. There was damage recorded on the car at pickup however when we returned it Budget tried to claim we did it and get us to pay for the damage. It took 2 weeks to get it resolved. we were on a cruise and communication was hard. we have since read reviews online and see this kind of treatment common from Budget in the Rome Airport. It is a shame that this location gives Budget a bad reputation as we have rented from Budget numerous times and never had any problems.

Booking was easy, especially liked the rebooking if the price dropped by 20% feature. Saved us a considerable amount of money. Easyrentcars was very helpful with helping us deal with a problem we had with the rental company