I booked an automatic car, but when I picked it up, they said they didn't have automatic cars available, only manual ones. They were very indifferent about it. The type of car you're given is determined by the number of people in your group and your luggage, it has nothing to do with what you reserved in advance. They kept pushing insurance, saying it wouldn't be safe without it, making me doubt the reliability of the insurance bought through the rental website.
I have waited 45 minutes at the desk to talk with the employee.
I have paid at the desk around 500 euros for all risks insurance (theft not included), which is very expensive.
Insurance should be around 10 or 20% of the rental rate value not more..
I had no options so I paid it but am unhappy and won’t rent there again.
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