This was my first time renting a car in the UK and driving on the right-hand side. Driving in the Scottish Highlands with narrow roads took some time to get used to. The vehicle was in excellent condition. The staff handling pickup and return were efficient and straightforward, and the car was even upgraded!
Overall, I give five stars for the car rental experience, but I deduct two stars for the Avis customer service during car return. A female employee named Glacé had an extremely impatient and rude attitude, as if I was there to borrow money instead of returning a car. When I couldn't find the return location for the first time, she even said 'Oh my goodness, how can’t he do it.' I strongly request that this review be forwarded to Avis as an official complaint!
The rental company service is mediocre, long waiting line, booked an SUV but got a standard sedan instead, and was told it's the same class. I booked more than two months in advance.
Used AVIS in both Germany and the UK. The overall service was nothing special but also had no issues. However, both times I was given a car that was a lower tier than the model advertised online.
About QEEQ:8.0/10
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Customer Service
Long wait times if there are queues
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