Except for the liability insurance paid to you and also to Hertz, the car was fine

Very satisfied

After arriving in the US, I was in an unfamiliar place and didn't speak the language well. Unexpectedly, my SIM card didn't work. The rental company's shuttle bus had no markings, so I had to ask each driver individually— it was quite desperate! Why not send the pick-up location information earlier? This should be sent before the departure because once you land in another country, you can't always count on having a working phone signal! It's not considerate!

Very satisfied. It was my first time renting a car in the US. The process was simple, the car was clean, and the service was excellent. If you are staying for a long time, renting a car is the most economical and convenient option!

The staff were very friendly

The Hertz Los Angeles Airport location is actually a bit far. Though I originally reserved a 4Runner and saw many of them at the pickup location, they wouldn't give me one. Instead, they gave me a Nissan Pathfinder, but the paperwork wasn't completed properly. When I went back to the counter to sort it out, they inexplicably made me switch cars or pay more money. The whole process took over an hour, and the counter staff weren't very friendly.