Booking and pick up of the vehicle was a breeze. Pick up and return however was a tedious process.
United States
Reviewed: Thu, Jul 4, 2019
About FOX RENT A CAR:7.0/10
The Jeep we rented had some electrical issues that effected the radio. It was really an inconvenience to have to go all the way back to the airport ( over an hour away) to exchange cars.
Overall a decent experience. The car served my needs. The thing I hated the most was that I had to pay a Security Deposit when I arrived, after I had already paid for the rental before I got there, and I also purchased the extra car insurance. I did not think that was fair. Plus that extra step cuts into the waiting time which was too long as well.
Paid easy rentcars in advance but when picking up car from Fox had higher amount for rental Car was damaged when I picked up. Front bumper scraped and hub cap ripped off. Noted it But they should not be renting a damaged car that looked like that.
The car was VERY small. I was led to believe I was getting a Jeep
Grand Cherokee 4x4 and I received a Hyundai Santa Fe AWD. I WAS NOT HAPPY AT ALL. I was charged an additional 10.95 per day for my fiancé to be able to drive too. Ridiculous!
I WAITED TO GET THE VEHICLE FOR 1.5 hours and then once I received the paperwork, I waited an additional
30 minutes for the car to be brought out. VERY BAD experience. I will NEVER rent from FOX again!
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Booking and pick up of the vehicle was a breeze. Pick up and return however was a tedious process.
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