Won’t book again with this rental company at the LAX location

The car was not ready when we arrived and we had to wait about half an hour, this is not good with a timed booking pick up.

None.

Didn’t have a van so gave me a pickup or told me to drive to another location that might have a van at 11pm after a 12hr flight. Made our house move very difficult.

Car was great and what we needed. Happy with the service. Shuttle bus to LAX was regular and prompt.

Booking platform was easy to navigate. Will use again.

I have rented cars from Thrifty through Easyrentcars.com twice this year: on both occasions I purchased the Super Insurance Package when making my booking online. When collecting my car on both occasion, the counter staff attempted to sell me LDW Additional insurance. When I explained that I had already purchased additional insurance and that LDW insurance was included in my total rate, they became very persistent in their efforts to convince me that I was underinsured and that I needed to purchase more insurance. On the first occasion the Thrifty representative became quite rude when I continued to refuse to be persuaded to buy insurance that i had already purchased. On the second occasion the Thrifty representative spent a considerable amount of time telling me that I did not understand the situation and that I would be breaking the law by driving the vehicle without first purchasing insurance from him: he kept me waiting at the desk to collect my car for almost 45 minutes although I had all the required documents including proof of all the insurances I had purchased. On both occasions i found the manner of the counter staff rude and intimidating, leaving me a very negative perception of the Thrifty Car Rental experience.

Like: They offered me upgrade with big discount and I took SUV. Very low mileage car and so comfortable to drive.
Dislike: Exterior was not clean enough.