No vuelvo a contratar a través de QEEQ porque el seguro del auto no lo aceptan las arrendadoras
F.Fuentes guevara
Mexico
Reviewed: Sat, Oct 26, 2024
About Europcar:7.0/10
Había tenido buenas experiencias con ellos directamente, pero a través de QEEQ fue malísima
About QEEQ:10.0/10
la plataforma es buena y los precios son buenos , pero los seguros no aplican con las arrendadoras y hay que compar un nuevo seguro con ellos o pagar un depósito altísimo (la ´pultima vez me pedían $320 mil pesos por un Nissan Sentra y además si algo pasaba ellos se cobraba de eses depósito y yo por mi parte me arreglaba con mi seguro de AXA
Reply by Qeeq: Thank you for providing your review of QEEQ. We sincerely apologize for the inconvenience you experienced. Regarding your booking, our package includes basic/full protection offered by the supplier. During the pick-up process, the counter staff may offer additional insurance coverage or services at an additional cost. You have the option to choose these extras based on your specific requirements and verify the estimated charges in the contract. If you encounter any aggressive sales tactics, we k
The initial car provided wasn't great, but when issues occurred during the trip, the after-sales service was excellent and the replacement car was good.
Only one person was at the counter, and we waited nearly 40 minutes to be attended to, only to be told that the car we reserved wasn't available and would only be back the next day. We agreed to change to another car and even accepted the $1500 deposit in USD, but the POS system didn't work, forcing us to cancel the rental and use a taxi instead. We called the rental company, incurring international call fees, to cancel the booking but were told it couldn't be cancelled immediately as it was past the pick-up time. The process would take 1-2 days. On June 16th, we were told by the rental company that they needed more time to coordinate with the car rental company! Left with no other choice, we had to wait patiently for the company to resolve the issue and hope not to be disappointed again!
Extremely satisfied, Miss Vanessa from customer service was professional, enthusiastic, and quick. There was no extra upselling. She was the best customer service representative of our entire South American trip, much better than the car rental company at Cancun Airport. Thank you again.
No respetaron el tipo de auto que se reservó y cobraron muchísimo más por la renta de lo que había reservado. Fué un fraude, no vuelvo a hacer reservaciones ni con uds. ni con europcar
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No vuelvo a contratar a través de QEEQ porque el seguro del auto no lo aceptan las arrendadoras
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