1. They did not recognize the NZTA certified translation. They insisted on a different format from the QEEQ platform, which was just an A4 paper, even though the content was the same. In the end, they only glanced at it and handed it back to me. The service is far worse compared to AVIS and HERTZ.
2. On the day of rental, the Auckland domestic terminal was staffed by a lady who appeared to be of Indian descent. She greeted Westerners enthusiastically but was indifferent towards Chinese customers.
3. The Thrify website clearly states that they accept NZTA certified translations, so why was the Thrifty Auckland domestic rental point so difficult?
4. Despite the difficulties during pickup, the return process was relatively smooth.
Communication was terrible. The interactions with the rental platform were shocking, and a relatively simple issue wasted over 3 hours of my time, leaving me very disappointed. Although the staff were very polite and genuinely tried to help, their competency was truly questionable.
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