I had a great time traveling with the car. It didn’t give me a moment’s bother in three weeks.

In general I was satisfied. I didn't need any customer support, so I cannot rate that. The only cons was the sales man at the counter, who was trying to advertise and sell us extras when we wanted to pick up the care. And at some point we needed to tell him directly to stop and accelerate our process. It would be helpful if they consider the time they take to promote these services and the tiredness of their customers after long flights.

Friendly, efficient, fast

Very reliable!

1. Long wait times in line; 2. The attendant took advantage of us, selling us a toll pass for the San Francisco to Los Angeles route even though there were no tolls; 3. Wrong car model, we booked the more expensive Suburban but were told it wasn't available at pickup and given a Tahoe instead, with a promise to swap it the next day, which never happened over three days; 4. Strongly advise against choosing this company.

The Jeep I reserved was unavailable, so they gave me a Hyundai Santa Fe. Despite having paid over two thousand yuan on the website, I was charged an additional thousand-plus yuan at the store for some unclear fee (not insurance). Since I was in a hurry, I didn't question it.