Inflexibility

The service was mediocre. The car was old, and the staff mocked the rental agency for being stingy.

Easy and straightforward pick up and drop off, shuttle bus to and from airport is regular and quick

Easy to book and good have the price drop protector

Car was in good condition on the inside, clean and had no issues with the car while in use. The car did had alot of scratches on the outside from wear and tear from previous customers. Would use them again.

Smooth and easy process with booking, have booked another car because of the ease.

Keen price for an older well used vehicle with lots of little nicks and superficial paint damage. Well serviced vehicle with good mechanicals for 120,000k, ran well for the extra 7,500k we put on it and with pretty good fuel consumption. Collection and drop off service efficient and friendly. No hard sell of additional extras. All in all a good car hire experience.

Booking was easy and the option to cancel was very useful when we decided the original selected car hire company had such poor reviews elsewhere that we would change to another.

We really like the arrangement we've had with Apex Cars. It's a great Idea and the cars are just what we needed.