The staff at the rental company were very polite and proactively explained various important matters. The vehicle had high mileage, and there were occasional unexplained alerts from the car's computer. It would be better if the car condition is checked in advance by the rental company.
Unhelpful staff! Given booking was done through a third party QEEQ and Apex both denied being able to help with a very simple alteration in plans once payment had been taken. I would never recommend using this platform again.
It was a very pleasant car rental experience. After landing at the airport, the directions to the pickup point for the car rental company were a bit unclear, so we ended up asking for directions to find it. Other than that, everything was perfect—they provided a free child safety seat and even gave us a phone holder.
We drove through New Zealand's North and South Islands, and the company provided an online English translation service. Whenever there was an issue during the trip, the online customer support responded promptly. Overall, the service was excellent.
“Car was very good and the whole process was quite easy.”
About Apex:7.0/10
Drop off time was not made very clear by the staff in Auckland. We were told to drop off in Wellington by 4pm and therefore not realizing the vehicle had to be dropped off by 12 noon as per the booking paperwork.
when I arrived the airport, the first lady who picked up my call was not too helpful. However the lady who help with car-pick up was excellent and super friendly. I had a fairly wait to be drop off back to the airport after car return, could be lunch time short staff.
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Nigel Jane
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View more >Not bad.
The staff at the rental company were very polite and proactively explained various important matters. The vehicle had high mileage, and there were occasional unexplained alerts from the car's computer. It would be better if the car condition is checked in advance by the rental company.
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