Pleasant experience

When returning the car in the morning, no staff was present at the rental office. We waited for 10 minutes for someone to return from the airport and they prioritized helping a new customer first. The entire process from arriving at the office to finishing the return took half an hour. As a result, we barely made it to our flight after handling tax refunds, baggage check, and security. The rental office was informed of our return time in advance, so they should ensure enough staff during busy hours.

All staff are young Chinese, easy to communicate with, bought full insurance and picked up the car right at the entrance

The store is far from the airport, shuttle service is not timely, the provided vehicle did not match the booked car category, the car was in poor condition with many visible damages, which led to disputes during return and even attempts to blame me for pre-existing damages

excellent service. Good way to keep updated with technology. Photos of the car condition taken and shared in a group between you and AuCar. Return is very simple. hassle free

easy to book. good price

The car wasn’t powerful enough for hilly roads, wasn’t the best is wet condition