My vehicle was a much bigger and better car than I expected. Very comfortable and easy to drive. The only draw back was it didn’t have speed control. Very friendly helpful staff and smooth pick and drop off.
After arriving, you must call them and go to the Avis across the street to wait for the shuttle to the car rental company. The ride is about 10 minutes from the airport.
The car was terrible, the exterior was all scratched
The car smelled bad, had to open the windows for ventilation, the air conditioning filter definitely hadn't been changed in a long time.
The whole trip I was worried about being scammed on return, luckily it didn't happen
You get what you pay for; when traveling, the most important thing is a smooth experience, I don't recommend saving 300-400 yuan by using a smelly car
Additionally, if there's an accident on the road, no one will likely help you
I work in this industry in China, so I should be fair
Pick up experiences (unacceptable)
- On arrival I made 29 calls before some answer my call. It took me 1 hour to reach Aucar. I used AU phone number to contact Aucar.
- Aucar is really bad with managing their time. They knew how many customer they need to pick up but they failed to full fill their duty. They told me 10-15mins waiting times to pick me up from airport but it actually took them 30mins. Moreover, Aucar told me to walk from other end (avis) to their van (enterprise car rental) and told me to wait for next van because this van is full. So I waited 25 minutes for the next pick up. When next van arrived they told me to walk back to Avis end when they supposed to pick me up from enterprise end because they told me to wait there.
Overall, their customer service really poor and timing is unacceptable. It took me 2 hours in the total.
Note: It was 44degrees really sunny day.
Car conditions:
- I booked Compact - Ford Focus or similar but I got upgrade to camry.
- There are scratches all over the car.
- Fuel tank is not fill up.
- Car was looking clean but smells like smoke in the car. It’s really bad.
Overall, even though, I got up grade but it’s not so important to me because I booked smaller car for a reason, I want to be able to get around in the city easily. The car was running well but smells really bad.
“I didn’t know that non holding australian driver license can’t buy the premium insurance”
About Aucar:7.3/10
I didn’t know that non holding australian driver license can’t buy the premium insurance to decrease the excess fee to zero. That is terrible. Look like scammer.
Their response is bad. I tried to call them to ask for the photos ofthe damaged part at the back of the van because I forgot to take photos. They said that I have to send email. I didn’t get any responses until now.
About QEEQ:9.0/10
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