QEEQ - Amazing customer service // Surprice - No customer support and feeling of being cheated on.
United States
Reviewed: Sun, Jan 12, 2025
About SURPRICE RENT A CAR:3.0/10
The staff did not help with any of my questions and immediately want to sell me more insurance and other products. But when I asked a question about the additions the answer was: I can't comment on that, you choose. Yes or no. Sign one of the papers you choose to take. Very unfriendly staff in general and I always has a feeling of getting ripped off.
About QEEQ:10.0/10
Amazing costumer experience. My flight was postponed 2 times in my departure day. When I made contact through there customer service chat they took charge in calling the rental company to explain my delay and push back my pich up times.
Reply by Qeeq: Thank you for your feedback regarding your experience with QEEQ. We apologize for any inconvenience caused.
Please note that it is necessary for you to provide your own insurance or have a credit card with a sufficient credit limit when picking up the vehicle. As you booked a package with no or limited protection, it is required that you provide your own insurance. If you have any further inquiries, please do not hesitate to contact us.
We appreciate your feedback and hope to have the opportun
El coche superó ampliamente mis expectativas, no esperé más de 10 minutos para poder salir de allí y el personal de la oficina que me atendió no pudo hacerlo mejor. Un 10 en todos los sentidos.
About QEEQ:10.0/10
La plataforma de reservas funcionó al 100%. Estuvimos pendientes por si el precio final de la reserva bajaba, pero no lo hizo.
It was a good experience, I didn't expected the service to be this good. The reviews were not promising but the price was too good to pass. They did offered me a great service, the car was what I wanted and it ran perfectly.
All staff had a difficult time pronouncing my last name that starts with the letter Y. I suppose in their culture it is pronounced with an H sound as in “hard”. So I had to do a little training on one of the staff. She was very appreciative and had a good attitude. That made it OK for me.
About QEEQ:8.0/10
The name of the company under QEEQ was Surprice Rental Car. There were many extra fees that are outlined on the reservation form and on the shuttle bus that may “surprice” you.
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Customer Service
QEEQ - Amazing customer service // Surprice - No customer support and feeling of being cheated on.
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