Ofrecen un vehículo y entregan el que quieren

Overall good

Good attitude, no forced insurance sales.

Arrived early but was not given the car. When the scheduled time arrived, there was no car available. No compensation was offered for the delay, and they didn't inform us that we could extend the return time. They insisted on returning the car at the original scheduled time, causing inconvenience.

Had some issues when picking up the car, but returning it was very smooth and didn't affect catching the train.

The service was very good. However, the return location was underground, and neither QEEQ nor the rental company mentioned this. I spent nearly an hour circling around Plaza de España and still couldn't find it. In the end, I had to park the car on the roadside and call their staff. They sent someone to pick me up, and that's how I finally found the place. But by then, I didn't have time to refuel the car, and I was fined 18 euros. The rental company staff also admitted that their return location is very hard to find, with only a small sign at the entrance of the underground parking. Moreover, there used to be two entrances, but now only one is open. They expressed their helplessness about the situation as well. You definitely can't find it just by using GPS. While I was handling the return procedures, several people called to ask how to get there.