The store is easy to find, and the service is okay. On Saturday, I had to wait in line for 2 hours. Make sure to bring a physical card; Apple Pay doesn't work, and neither does a US credit card linked to Apple Pay. Otherwise, you won't be able to rent a car. The name on the credit card must match the name on your driver's license. I rented a gas car, but was given an electric car with only half a charge. Charging took 40 minutes to add 30 kilometers. If you return the car after 8 PM, there's a $20 fee. Otherwise, you need to park it yourself and return it the next day.
Because we had four people and seven pieces of luggage, we reserved a Chrysler Grand Wagon Mini Van. However, upon arrival, we were informed that all the Mini Vans were rented out. Knowing we had a lot of luggage, they recommended a two-seater Van instead... After refusing, they gave us a seven-seater SUV, which barely fit all our luggage. The vehicle was not cleaned or inspected before being handed over. The staff's service was very perfunctory with little sense of service. Hertz is really overpriced and low quality. Since I had prepaid, the staff couldn't offer any discounts. Later, I rented from AVIS and the service was much better.
The service attitude was good, the procedures were simple, and the vehicle was in normal condition. There were many renters, and the queue time was long. We arrived about an hour later than our scheduled pickup time, and the reserved car was no longer available. They didn't tell us at first and asked us to wait for 20 minutes. After waiting for half an hour and inquiring multiple times, they finally informed us of the situation. This delayed our trip. If we had known earlier, we could have changed the car model sooner. We were dissatisfied with the return billing method. We only used the car for one day and didn’t drive much. To save trouble, we didn't fill up the tank and planned to be billed by mileage for the fuel. However, Hertz estimated based on the tank usage. The tank wasn’t full when we picked up the car, and we ended up paying more. We believe that billing by mileage would be fairer.
It'd be better that customer is provided with more details about the toll fee charge scheme at the counter. Tks
About QEEQ:10.0/10
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