Rental was ok, only the people at the counter should had let me know that it was another vehicle.
A.Valenzuela
Mexico
Reviewed: Thu, Feb 20, 2025
About Hertz:7.0/10
Not the car I wanted. I wanted a Nissan Kicks and they deliver a Chrevolet Captiva.
It is a bigger car but I did not wanted a bigger car, it consumes almost double the gas of a Nissan Kicks and we needed to uses for very long trips.
Also insurance cost higher...
The personnel a the counter did not tell me that it was another car so I assumed it was the requested vehicle. Only after we got to the delivery location, I saw it was a Chevrolet Captiva but we where in a hurry so I took the car.
About QEEQ:8.0/10
Did not used nor knew about Price Drop Protector... I will try the app next time.
reservation was ok.
el único problema que tuvimos fue que cuando en Hertz nos ofrecieron seguros adicionales, al darnos el precio no especificaron que era por día y nosotros pensamos que era el precio para el total de la reserva. Por lo que, una vez firmado el contrato y darnos cuenta del asunto, tuvimos que volver a la sucursal de Hertz a cancelarlo porque era un precio muy alto.
Además, todos los teléfonos de atención al cliente que tienen terminan derivándote a la web y no puedes hablar con nadie...
About QEEQ:10.0/10
Todo perfecto. Sencillo, rápido y muy buen precio.
Hertz made
Me wait for 20 mins to be serviced, gave me a Micra basic car although I paid for a better car and I had to spend 20 mins registration and waited 40 mins for my car after in the 35+ degrees
About QEEQ:10.0/10
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Customer Service
Rental was ok, only the people at the counter should had let me know that it was another vehicle.
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