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Search for Europcar Car Hire in Lyon

Smooth experience

Reviewed: Mon, Feb 24, 2025
About Europcar: 7.0 /10
We were sold snow chains at the counter which we were told were required by law. If this is the case they should be included in the rental? Were also quite pricey at 100 euros extra
About QEEQ: 10.0 /10
Excellent pricing, communication and customer service
Full Size Van | Toyota ProAce or similar

Relevant Reviews on Europcar LYON AIRPORT SAINT EXUPERY

Olivia Jeremiah

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Reviewed: Tue, Nov 7, 2017
About Europcar: 2.0 /10
Bad attitude.

FawziD

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Compact | Peugeot 308 or similar
Reviewed: Mon, Aug 12, 2019
“Déçu par la voiture obtenue et par l'attente après 7h de vol.”
About Europcar: 7.7 /10
Comptoir mal organisé. On découvre qu'il faut prendre un numéro un peu par hasard, c'est mal indiqué. Les gens entassés dans un espace très restreint et une attente de plus d'une heure pour récupérer le véhicule. Extrêmement désagréable. Évidemment au service les préposés semblent débordés. Leur système n'est même pas informatisé. J'avais demandé une Peugeot 308 et j'ai eu une Renault Captur. Et on m'attribue cette voiture en fouillant dans des papiers pour voir ce qu'il reste. On ne se sent pas servis par un système professionnel. Je dis pour la voiture que ce n'est pas du tout la même chose. Et on me dit que c'est dans la même catégorie. (Autrement dit que je n'ai rien à dire.) Extrêmement désagréable. Au retour, le préposé ne veut pas faire le tour de la voiture pour constater son état. On doit se fier à la bonne foi de quelqu'un qui ne signe pas de bon de retour du véhicule. Je compte retourner en France tous les ans. Et y dépenser environ le même montant chaque année (plus de 800€). Si j'ai le choix, je ne voudrais plus faire affaire avec Europcar.
About QEEQ: 10.0 /10
Très bien. Et non, le price protection n'a pas fonctionné. J'ai dû annuler ma réservation puis la refaire lorsque j'ai constaté qu'il y avait un meilleur prix qui m'économisait environ 300$. Autrement, personnel serviable et attentionné.

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Compact | Ford Focus or similar
Reviewed: Mon, Jul 1, 2019
“Effortless”
About Europcar: 10.0 /10
Great service provided by Europcar
About QEEQ: 10.0 /10
All worked well

D.Benari

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Compact | Ford Focus or similar
Reviewed: Mon, Jun 3, 2019
“great service but weak car.”
About Europcar: 10.0 /10
We expected a compact car similar to a Ford Focus. a car that has an engine of 1.6-2.0 liter with at least 125 HP. The Opel Crossland X that we were given had a weaker 1.2 - liter Turbo engine with 110 HP. Although we told the Europcar clerk that we are heading for the French Alps, he decided on that weak car. It was no pleasure at all to hear the engine scream climbing the steep ascents in the Alps or trying to keep the car at 130 km/hour on the freeway. I am still waiting for the final charge on my credit card, to see if the deposit was released from it.
About QEEQ: 10.0 /10

Lizzy B

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Compact | Ford Focus or similar
Reviewed: Fri, Aug 31, 2018
“Easy”
About Europcar: 9.2 /10
Like: All very quick and easy.
Dislike: The deposit money still hasn't been released on my card a week later despite them saying it would be as soon as I returned. Also, would have liked to inspect vehicle with staff before signing.

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From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 2621251125
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Service Code#2621251125

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