Avoid this company at all costs! Horrible experience throughout the three days of car usage. 1. We rented a 9-seater vehicle for 8 people. At the airport pickup, the staff decided to drop off other customers first because we had elderly and children who were slow to come out. We agreed to this, but ended up waiting for 30-40 minutes. Calling them was useless as the phone was either unanswered or the person on the line couldn't speak English. Eventually, we walked to their office to find them ourselves. 2. The car was in terrible condition. The exterior was full of dents and scratches, and the fuel tank was nearly empty when we got the vehicle. On the second day, the tire pressure warning light turned red. When we called the rental company, the person answering the phone still couldn't speak English, making communication impossible. We went to their office, and the staff told us it was fine and to keep driving. 3. The worst part came on the third day. At around 5 PM on the highway, the car suddenly displayed a warning about engine issues along with three or four red lights. Once again, the phone line was answered by someone who couldn't communicate in English. We had to contact the rental company through Zuzuche (the booking platform) while nervously driving to the hotel. The engine problem continued to trouble us, and Zuzuche was very helpful, contacting the rental company repeatedly. Finally, at 8:30 AM the next day, the rental company responded, saying the car was fine and could be driven as usual. Overall, their service attitude was poor, the vehicle condition terrible, and communication incredibly difficult due to the language barrier. Highly not recommended!
This was the worst car rental experience I’ve had abroad. First, the car pickup was outside the airport, and the rental service notification stated there would be an airport shuttle. However, upon arrival, there was no one there. After contacting the rental service, we waited nearly an hour for the shuttle. Second, we had purchased full insurance through the rental service, but the rental company didn’t acknowledge it and demanded a deposit of 350 euros and an additional 90 euros for their insurance. We refused to buy the insurance, but they insisted that our card couldn’t process the transaction, even though the card was functioning normally every day and had worked fine at another car rental just days earlier. We offered to pay in euros cash, but they refused to accept it, repeatedly emphasizing that paying 90 euros for their insurance would waive the deposit requirement. Left with no choice, we paid the fee, wasting 2.5 hours of our trip. Then came the climax: on a steep uphill road in Cappadocia, the car’s engine alarm went off, smoke started coming out, and the system indicated the engine was overheating and needed to cool down. We were left with no choice but to coast in neutral to a flat area and park. After contacting the rental service to request a replacement car and adding the car rental company on WhatsApp, they shockingly claimed this was normal, refused to provide a replacement, and didn’t give any explanation either. We had no option but to wait around 4 hours. When we restarted the car, there was a burnt smell, but we managed to drive it back to the hotel. Considering the car’s condition, we had to shorten our itinerary for the next day, resulting in cutting out nearly one-third of our planned activities in Cappadocia.
The car was in poor condition with 130,000 kilometers on it, the floor mats were worn out, and the air conditioner wasn't working. The staff kept pushing insurance and talking about potential accidents.
They kept pushing insurance sales. No one was there for airport pickup, which made us wait anxiously for a long time. The phone number was wrong and it wasn't the store's number. Plus, our domestic phone couldn't connect.
About QEEQ:8.0/10
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