Hidden insurance costs are a major issue. It feels like the information provided on the platform and the full insurance purchased were not properly synced with the rental company, so all the paperwork had to be redone. Renting on-site might be more reliable.
The car pick-up process was smooth and the vehicle was in good condition, but the weekend service hours are too short and the late return fees are very expensive.
The car rental service attitude was quite good. At pickup, I asked the staff to carefully document the unregistered scratches on the car. The return process was very quick.
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