Europcar FRANKFURT AP 24H OPEN T1 Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

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Selena Katharine

Germany

Reviewed: Sun, Aug 18, 2024

About Europcar: 6.0 /10

The experience was quite similar to the reviews: 1. The reserved car model wasn't available. I booked an AUDI A3 but was given an MG EHS-PHEV hybrid. Not sure if it was an upgrade or a downgrade. Shortly after getting on the highway, I felt a slight vibration in the front when decelerating. Then, there was heavy rain and a warning about low tire pressure in the front-right tire, which gave me a scare. Luckily, there was a gas station ahead where I could inflate the tire for free. After checking, there didn’t seem to be any punctures, but I didn’t dare to drive over 120 km/h anymore. It was nerve-wracking... 2. At the counter, as soon as I mentioned I had booked online insurance, the staff's attitude turned unpleasant, and they complained for quite some time. 3. When picking up the car, there were no staff present. The pickup area was dimly lit, and the car was black. There was a noticeable dent spanning across the lower part of the trunk lid that looked like part of its design curve, so I didn’t notice it. When returning the car, they insisted it was our fault since the photos I took only showed part of the dent. This was ridiculous! Although I had full supplemental insurance, this kind of reasoning is just unreasonable!

About QEEQ: 8.0 /10