First, the car provided was not a Volvo C40, but a Toyota SUV. They said it belongs to the same group. I had no choice but to accept it due to my travel plans. The key issue was that the Toyota had three minor scratches, and I had to record a video to avoid being blamed for them when returning the car.
Second, they requested the car be returned with a 75% charge, which was only mentioned verbally. I think this is unreasonable; since they charged a 70 CHF deposit, they could deduct it from there. Driving from the city center to the airport and still maintaining 75% charge is extremely difficult. These are the aspects I was dissatisfied with regarding Hertz in Zurich. However, when I returned the car at their Geneva branch, there were no issues. The car's battery wasn’t at 75%, which is practically impossible to achieve, but the staff in Geneva were polite and said everything was good.
The service was very attentive and nice, but I was very dissatisfied with the car model! I booked a Volvo V40, but ended up with a Hyundai i30 at the same price! When I asked the store, they just said it's the same price and class, no exchange allowed.
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