The front desk service attitude was very poor, their English was bad and unclear. They were very friendly to foreigners but showed a cold attitude towards Asian faces.
Hertz at the Swiss airport is a deceitful company. They gave me a good car, but imposed a huge penalty after use. I rented for 2 days, and the rental fee was only around 900 rubles, but the penalty was 5000 rubles for minor, nearly invisible issues, with no standardized comments. They charged my visa directly! Don’t rent a Hertz car in Europe anymore; they are completely deceitful and dishonest!
“We tried to change the drop off time and couldn’t get anyone to help us. No one answered the phone.”
About Hertz:6.3/10
No one answered the phone to change the reservation. There was no option to change it online.
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