This is by far the worst car rental company I have ever encountered both domestically and internationally! It’s outright robbery! I didn’t notice the mileage limit when booking, and upon arrival at the store to pick up the car, the company forced us to pay an additional 150 euros. Their attitude was arrogant throughout, and there was no room for negotiation. They kept pushing their insurance on us, and after refusing, they charged us another 30 euros for highway tolls. Yet, they didn’t even place any stickers on the windshield! That’s not all—the process of returning the car was a nightmare. On the day of return, Vienna was experiencing a thunderstorm, so we drove cautiously on the highway. Additionally, the return location was extremely difficult to find. After much struggle, we finally located the return parking lot only to stand in line for over half an hour, causing the car return to be late by just a few minutes. When handing over the car, I explained to the staff on-site that the delay was due to the weather and asked if there would be any issues. Their response was 'no problem!' Hence, we left confidently. However, before we even reached the hotel, my credit card was immediately charged 102 euros! Why didn’t they mention the charge on-site? Moreover, the 102 euros included an extra highway toll that they added again! Absolutely shameless!
The service was average, and additional fees were charged. After returning the car, I received a bill that included a €24.16 cleaning fee, which was not disclosed when renting the vehicle. I have never encountered this with other rental companies. A highway toll fee was also charged mandatorily. Although highways in Austria require toll payments, this fee is typically optional—you can decide whether to purchase it at gas stations if you plan to use the highways.
All was very good. Smooth conduct by counter staff and very well managed.
About QEEQ:10.0/10
The car was new and in good condition. The counter staff was helpful and courteous. The pickup and drop off process was easy and quick, no waiting time. The price detector by Qeeq further reduced Euro 20 on the booking. Qeeq is the best website for car hire. Best rates and immaculate booking. Overall good experience. Highly recommended.
The car provided was different from the one in the order. They kept pushing insurance at the time of pickup and didn't inform about toll fees. After returning the car, I got a fine without any email notification and they directly charged my credit card a high processing fee, which didn't match the total amount. Be cautious!
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