The waiting time for picking up the car was very long, and the service attitude was honestly mediocre. The car wasn't cleaned thoroughly. When picking up the car, the staff was quite unhappy about recording a video of the car inspection, suspecting it was some sort of covert filming by a Chinese person. He insisted on checking the phone and demanded deletion, which felt very unreasonable. Returning the car was fine, but it's frustrating that the pre-authorization hasn't been released even after 10 working days.
“The rental company excellent but QEEQ room for improvement…”
About Alamo:10.0/10
Excellent customer service. Speedy and efficient service. Extremely polite!
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