The staff member was very nice and even upgraded my car to an unlimited mileage model. He offered me insurance, but when I mentioned I had already purchased one, he was very understanding and informed me about potential issues. His attitude remained friendly throughout the process. When picking up the car, I specifically asked if I needed to immediately email them to document any scratches on the car. He said it was unnecessary and told me I could inform his colleagues when returning the car. However, when I returned the vehicle, the staff only asked me to place the keys in the box without inspecting the car. Later, when I got home, I received a damage bill of €960. I immediately emailed them with a video I had recorded, but received no response for a long time. Now, I have to rely on my insurance for reimbursement. It’s crucial to ensure they inspect the car on-site and confirm that the scratches aren’t new.
“Excellent - better than the traditional rental companies”
About OK Mobility:10.0/10
Excellent service and considerably cheaper than traditional alternatives
About QEEQ:8.0/10
Works well, but you need someone who speaks English to rewrite some of it...
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