Three months after returning the car, I suddenly received two charges, each 90 euros. I have no idea what these charges are for (I can guess it might be for violations or something similar, but there was no notification), and I don’t know if there will be more charges in the future. The company managed to keep deducting fees even after refunding the deposit. The entire process with Zuzuche felt utterly useless—they couldn’t answer any questions or resolve any issues. If I choose to rent through this platform, shouldn’t communication and reminders be properly handled? If it’s related to traffic violations, isn’t it Zuzuche’s responsibility to inform me? Otherwise, why would I rent here? Why not go directly to the official website? I will neither rent from this company again nor use Zuzuche in the future. If they continue deducting money, I will report them to the authorities.
Excellent service, provides shuttle service to the terminal with no hidden charges or insurance upselling. Highly recommended and trustworthy. Used up a bit of fuel without fully refilling, but upon return, the staff informed us it would only cost 5–6 euros. In the end, they charged just 5 euros. Very honest and reliable rental company.
When renting, they greeted us with a smile and said they could help with any issues. However, when a problem actually arose, they said they do not provide that service and charged an additional service fee starting from 100 euros.
The service attitude is very good. The car rental desk clearly lists the prices for various services, such as an additional driver for 24 euros and travel to other countries. Communication is very convenient.
About QEEQ:10.0/10
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