Satisfied with the service. The pickup line was a bit long, but other processes were quick. They promoted insurance services, but stopped after being informed that it was already purchased through QEEQ.
The service is okay, but if possible, choose a larger rental company. Their cars are cheap, but you still have to buy their insurance. Otherwise, your deposit will be thousands of dollars. There are additional fees for cross-border rentals, and the bills can be shocking if there's an accident.
The return process was smooth, and the staff member was very honest. There was a hidden damage we hadn't documented, but he was aware of it and didn't charge us extra. Such honesty is truly commendable. He also reminded us to make sure to take photos when picking up the car next time.
“Great little car rental company with short wait times.”
About KLASS WAGEN:9.0/10
The description of how to find our vehicle when landing in Budapest was completely wrong. QEEQ stated that someone would be waiting for me after I went through customs. This was not true. Then it said to go to the vodaphone counter at the airport. There is no more vodaphone counter at airport BUD. I confirmed this with the man at the information desk. He luckily informed me that I would need to call Klaas wagen once I was ready for the shuttle to take me to get the car. After I did this it was no problem. A friendly driver with a large van came to meet me in about fifteen minutes and it went smoothly from there. But the main thing is that QEEQ has to change its explanation to say that the customer needs to give a call to the Klaas wagen agent upon arrival because there is no Klaas wagen counter.
About QEEQ:10.0/10
QEEQ worked fine except for my other comment that finding Klaas wagen at the Budapest Airport was completely wrong. But luckily the phone number of Klaas wagen was in the QEEQ materials.
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