Very satisfied. We originally booked a Mercedes A-Class and were worried that our three large suitcases wouldn't fit. However, Hertz upgraded us to a Volvo SUV with ample capacity.
It's hard to rate. I had a lot of luggage, so I specifically rented a Peugeot 3008. Upon arrival, I was told they provided a similar model, a small BMW. The trunk was extremely small. I requested a larger trunk but was told there was no car of the same size available, and I had to pay extra. I ended up paying 150 francs more for a Honda, which was quite disheartening.
“We tried to change the drop off time and couldn’t get anyone to help us. No one answered the phone.”
About Hertz:6.3/10
No one answered the phone to change the reservation. There was no option to change it online.
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