Very good and efficient. This time, the staff gave me a choice and allowed me to pick a slightly lower grade car while including insurance for a second driver. In the end, I chose this car model. The car was very new, having only been driven 2,000 kilometers, and it had GPS.
Quick pick-up and return, charged a pre-authorization of 199 CHF, and an additional 99 CHF for an extra driver. The second day of renting, driving from Zurich to Milan, my luggage was stolen from the trunk. Overall experience was bad, especially since I had locked the car, but the items were still stolen without breaking the windows. Very puzzled.
I called customer service to see if out of courtesy they can allow to return the car two hours later, and they declined saying that anything above 30 min would be a whole day charge. I suggest to introduce an hourly charge at the time of return. Wouldn't affect their vehicle turn around as they have huge inventory.It would build good will.
About QEEQ:10.0/10
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