Perfect

Basically satisfied, the service attitude was average.

Unreasonable charges

El servicio en mostrador es muy lento y malo, no son amables solo buscan la manera de cobrar más, a pesar de que ya uno trae la reservación completa en QEEQ.COM, por ejemplo les dije que estaría 3 días en Portugal y me cobraron por 9 días un"permiso para andar por Portugal" o no me lo rentaban. También me quisieron dar un carro más chico "fíat" a pesar de que ya tenía mi reservación por un Toyota, o que pagara por un Mercedes. Al entregarlo el tanque marcaba 8/10 y me dijeron que tenían que poner menos para que se registrara en el sistema. El carro lo entregué el jueves a mediodía y no me han liberado el apartado de "fianza". Son unos abusadores

Me pareció muy buena aplicación, muy fácil de usar, muy didáctica y clara. Transparente

I booked an economy (Corsa or similar), but was initially given a Fiat 500 (I had a total of 800 km to drive, hence did not want a micro), which I managed to avoid and was finally given a Toyota Yaris instead. The guy at the desk was very eagerly trying to sell me additional insurance, claiming that the all covering extra insurance I had (taken at the time of bookin; insurance by AXA) would be useless if something happened. The car was in a very poor condition with all corners scratched heavily, the front spoiler skirt almost falling off and a big dent/scratch extending from the passenger front door all the way to the back. Only 6 scratches were listed and as I felt being rushed out of the office I took photos/videos of all visible defects (later realized that I didn't even manage to spot all of these). At least managed to convince the guy at the parking-office (not at the counter) to come to check the car with me before taking off. Hesitantly he came and very briefly looked around the car and listed three additional defects on the paperwork. Was it someone with less experience with cars instead of me, none of those would have been listed. At least on returning the car I was verbally given an "all good", so hopefully, no further expenses will be claimed from me.

Closed when we arrived. Other staff very pleasant and helpful while we waited. Then the Kerry by Europcar staff member was helpful but drunk when serving us.