This experience was very frustrating!
1. I specifically requested the same model as last year, as I rented a Corolla from this company before. However, they insisted on giving me a Kia instead.
2. Last year, there were no upselling attempts, but this time they sneakily added a roadside assistance service during our conversation and charged me an extra $60+. I only noticed it because I got a notification from my credit card's WeChat service. When I told them I already bought full insurance, they said this service was unrelated to the insurance and that the charge was non-refundable since it had already been processed. Seriously...
3. The car they gave me kept showing a low tire pressure warning for the front left tire. I called someone to check, and they said it was only slightly lower than the other tires and that the warning would go away after driving. But throughout the entire six-day rental period, the alert never disappeared. While it wasn’t a slow leak—it was just 0.5 psi lower than the other tires—it made me constantly anxious during my trip.
I travel to the U.S. 2-3 times a year and rent a car every time, but this was the worst experience I've had so far. I don’t think I’ll choose Thrifty again in the future.
I have rented from Thrifty several times at this location, but this was the most disappointing experience. After a late-night flight, the queue was long, and the Indian staff member aggressively upsold extras and insisted we pay for an upgrade. In the end, the car we received had a broken air conditioner.
They claimed there was a smoke smell in the car during return and wanted to charge me 400. They also promoted various insurance options at pickup. Do not book the cheapest option, go for the second tier instead.
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