Avoid this car rental company in Rome at all costs. Either pay 50 euros per day for their insurance or risk facing a nightmare. Since we didn’t purchase insurance from them, they gave us a car with a contract explicitly stating there was a dent. It was nighttime, and we didn’t take photos of any other damages. Upon return, they immediately pointed out a hole in the left mirror—which we accepted. However, after returning the car, they charged my credit card 2599.99 euros. When questioned, they sent an invoice listing various scratches and damages. It was absolutely shocking—one small dent cost us over 1,000 euros! This is the first time I’ve encountered such a frustrating car rental experience. We've been waiting almost a month, but they still haven’t provided a detailed breakdown of the charges—just the invoice with pictures. The rental platform is actively helping us negotiate, but the car company is extremely uncooperative. I highly recommend avoiding this car rental company.
Unjustified charges: 1. When returning the car, no inspection was performed. Instead, they asked if we were going back to Rome or taking a flight, then simply said 'ok.' It's not acceptable to claim they were busy and let customers leave first, as we saw three employees leisurely smoking. 2. There is concrete evidence that the staff lied. We had just filled up the tank a few kilometers from the airport, but they charged us 15 EUR for an 'empty tank' after we left. 3. They fabricated car damage. No accidents occurred during our rental, and the damage was not confirmed with us on the spot, yet they charged us 291.69 and 67.2 EUR. 4. If this is an issue of individual employee integrity, then failing to thoroughly investigate and reasonably explain to customers is a problem with Avis as a company.
Horrible experience with AVIS rental company! They said the car I reserved was not available, and after switching vehicles, they had me sign a new contract, falsely claiming no additional charges would apply. Upon return, they said the contract included insurance and charged me 1781.88 Euros. I had already purchased comprehensive insurance in my home country and should not have to buy such expensive insurance again. This is blatant fraud! The rental company should help protect innocent consumers like us and support our complaints!
Despite booking over a week previously so that Avis would have plenty of time to set things up, when we arrived they did not have our car ready (Merc E Class) and did not have anything comparable to offer. After calling their associates, the only available alternatives were a monstrous Merc G Wagon (imagine trying to park that in the land of the Fiat 500) for more money, or a BMW 3 Series Touring. We took the BMW. Then we were informed that the insurance that we'd already paid for via Easyrentcars would not offer adequate cover, and for fully comprehensive cover we had to book with Avis. Given that we'd already had a car damaged in a car park in Italy on a previous trip, we felt that we had no option but to comply with Avis' advice.
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