The car rental company is pretty good, but they charged me a deposit that hasn't been refunded yet.

The Avis branches at Rome Airport in Italy and Madrid Airport in Spain provided excellent service. The staff were enthusiastic and attentive, the pick-up and drop-off process was convenient and quick, and there were no hidden charges. Overall, it was a very pleasant experience. Five stars!

There was no Citroën at the airport, so we were given a larger Volkswagen Multivan for the same price. Fortunately, I'm an experienced driver, so it was no problem.

The car we booked wasn't available, so they upgraded us to a Volvo V60. Although the rental cost increased a bit, it was still worth it.

The staff at the Rome airport counter spoke very poor English, hardly understandable. They kept pushing for full insurance, and seemed very displeased when we declined. They gave us a subpar car despite our large luggage. At the parking lot counter, they kept stalling and refusing to change the car, only offering a FIAT500 convertible, which was a struggle to fit our luggage into. I was quite dissatisfied with the service attitude of the Rome airport staff, but to avoid affecting our itinerary, I didn't argue further.