8.7 /10 Very good
Reviewed: Tuesday, April 29, 2025
Despite booking over a week previously so that Avis would have plenty of time to set things up, when we arrived they did not have our car ready (Merc E Class) and did not have anything comparable to offer. After calling their associates, the only available alternatives were a monstrous Merc G Wagon (imagine trying to park that in the land of the Fiat 500) for more money, or a BMW 3 Series Touring. We took the BMW. Then we were informed that the insurance that we'd already paid for via Easyrentcars would not offer adequate cover, and for fully comprehensive cover we had to book with Avis. Given that we'd already had a car damaged in a car park in Italy on a previous trip, we felt that we had no option but to comply with Avis' advice.
Read More >4 /10 Average
Reviewed: Tuesday, April 29, 2025
The staff at the Rome airport counter spoke very poor English, hardly understandable. They kept pushing for full insurance, and seemed very displeased when we declined. They gave us a subpar car despite our large luggage. At the parking lot counter, they kept stalling and refusing to change the car, only offering a FIAT500 convertible, which was a struggle to fit our luggage into. I was quite dissatisfied with the service attitude of the Rome airport staff, but to avoid affecting our itinerary, I didn't argue further.
Read More >2 /10 Poor
Reviewed: Tuesday, April 29, 2025
The car model we booked was not available at all. When we showed the contract to the staff, they didn't care and said that the model in the contract was unavailable. We had to either accept the available model or not rent at all. Since it was midnight, could we really not rent? We ended up reluctantly accepting a smaller model. The trunk could only fit three suitcases, and we had to place another suitcase on the back seat, making the back seat extremely cramped. The journey was very uncomfortable!
Read More >10 /10 Excellent
Reviewed: Tuesday, April 29, 2025
AVIS and Budget share the same counter. There were quite a few people picking up cars at Rome airport, and I waited for almost an hour. The car was in good condition, and returning it was even easier. Since the fuel was used up, the return desk just took the keys and signed off, and we were good to go. Very convenient.
Read More >6 /10 Average
Reviewed: Tuesday, April 29, 2025
Attitude is average, service is average, phone calls are not answered, and the company prioritizes its own interests.
Read More >10 /10 Excellent
Reviewed: Tuesday, April 29, 2025
Avis is considered a high-end rental company, there’s nothing to criticize.
Read More >2 /10 Poor
Reviewed: Tuesday, April 29, 2025
Initially, it was agreed to return the car with a full tank. However, upon arrival, they required an empty tank and charged 67 euros for fuel. The staff was inefficient and kept chatting, taking an hour to complete a single process.
Read More >10 /10 Excellent
Reviewed: Tuesday, April 29, 2025
The car we booked wasn't available, so they upgraded us to a Volvo V60. Although the rental cost increased a bit, it was still worth it.
Read More >2 /10 Poor
Reviewed: Tuesday, April 29, 2025
Very, very dissatisfied.
Read More >2 /10 Poor
Reviewed: Tuesday, April 29, 2025
Terrible. Overcharged.
Read More >10 /10 Excellent
Reviewed: Tuesday, April 29, 2025
Because I bought full insurance, they informed me that I didn't need to fill up the tank when returning the car; it's okay to return it empty.
Read More >2 /10 Poor
Reviewed: Tuesday, April 29, 2025
Horrible experience with AVIS rental company! They said the car I reserved was not available, and after switching vehicles, they had me sign a new contract, falsely claiming no additional charges would apply. Upon return, they said the contract included insurance and charged me 1781.88 Euros. I had already purchased comprehensive insurance in my home country and should not have to buy such expensive insurance again. This is blatant fraud! The rental company should help protect innocent consumers like us and support our complaints!
Read More >10 /10 Excellent
Reviewed: Tuesday, April 29, 2025
There was no Citroën at the airport, so we were given a larger Volkswagen Multivan for the same price. Fortunately, I'm an experienced driver, so it was no problem.
Read More >2 /10 Poor
Reviewed: Tuesday, April 29, 2025
The rental company had a guide who was very polite. However, the person who assisted me during the rental was not very professional, especially since he kept speaking Italian to someone else while talking to me.
Most importantly, I ended up paying almost double the rental fee, which was very irritating.
Read More >6 /10 Average
Reviewed: Tuesday, April 29, 2025
Even though I had informed them that I bought full insurance through Zuzuche, the rental company desk still insisted on recommending their own full insurance.
Read More >6 /10 Average
Reviewed: Tuesday, April 29, 2025
Despite informing the rental company that we had already purchased full insurance through Zuzuche, the counter staff insisted on recommending their own full insurance.
Read More >2 /10 Poor
Reviewed: Tuesday, April 29, 2025
Very dissatisfied. The original vehicle was unavailable, and I had to either downgrade, pay more for an upgrade, or cancel the order.
Read More >6 /10 Average
Reviewed: Tuesday, April 29, 2025
Although there were only 4 people in line, the service was extremely slow. I overheard conversations about upgrades, insurance, and vehicle changes. Compared to car rentals in Germany, Switzerland, the USA, and Japan, the efficiency here is too low. Many unnecessary discussions that should be avoided.
Read More >8 /10 Very good
Reviewed: Tuesday, April 29, 2025
Quite good
Read More >6 /10 Average
Reviewed: Tuesday, April 29, 2025
Normal
Read More >10 /10 Excellent
Reviewed: Tuesday, April 29, 2025
Service details
Read More >10 /10 Excellent
Reviewed: Tuesday, April 29, 2025
The Avis branches at Rome Airport in Italy and Madrid Airport in Spain provided excellent service. The staff were enthusiastic and attentive, the pick-up and drop-off process was convenient and quick, and there were no hidden charges. Overall, it was a very pleasant experience. Five stars!
Read More >10 /10 Excellent
Reviewed: Tuesday, April 29, 2025
Very good
Read More >10 /10 Excellent
Reviewed: Tuesday, April 29, 2025
The car rental company is pretty good, but they charged me a deposit that hasn't been refunded yet.
Read More >2 /10 Poor
Reviewed: Tuesday, April 29, 2025
Unjustified charges: 1. When returning the car, no inspection was performed. Instead, they asked if we were going back to Rome or taking a flight, then simply said 'ok.' It's not acceptable to claim they were busy and let customers leave first, as we saw three employees leisurely smoking. 2. There is concrete evidence that the staff lied. We had just filled up the tank a few kilometers from the airport, but they charged us 15 EUR for an 'empty tank' after we left. 3. They fabricated car damage. No accidents occurred during our rental, and the damage was not confirmed with us on the spot, yet they charged us 291.69 and 67.2 EUR. 4. If this is an issue of individual employee integrity, then failing to thoroughly investigate and reasonably explain to customers is a problem with Avis as a company.
Read More >2 /10 Poor
Reviewed: Tuesday, April 29, 2025
Unreasonable extra charges! The car rental company offered the choice to return the car with a full tank or not, but despite refueling to a full tank, we were still charged over 100 euros! Throughout the trip, the fuel we purchased ourselves cost far less than these additional charges. During the return inspection, the engineer confirmed everything was fine but then turned around and deducted money from us, demanding fuel receipts. It’s absurd because self-service fuel stations don’t issue receipts! Honestly, AVIS uses their size to exploit customers. Extremely disappointing!
Read More >8 /10 Very good
Reviewed: Tuesday, April 29, 2025
I would rate it 70 out of 100.
Read More >2 /10 Poor
Reviewed: Tuesday, April 29, 2025
Avoid this car rental company in Rome at all costs. Either pay 50 euros per day for their insurance or risk facing a nightmare. Since we didn’t purchase insurance from them, they gave us a car with a contract explicitly stating there was a dent. It was nighttime, and we didn’t take photos of any other damages. Upon return, they immediately pointed out a hole in the left mirror—which we accepted. However, after returning the car, they charged my credit card 2599.99 euros. When questioned, they sent an invoice listing various scratches and damages. It was absolutely shocking—one small dent cost us over 1,000 euros! This is the first time I’ve encountered such a frustrating car rental experience. We've been waiting almost a month, but they still haven’t provided a detailed breakdown of the charges—just the invoice with pictures. The rental platform is actively helping us negotiate, but the car company is extremely uncooperative. I highly recommend avoiding this car rental company.
Read More >4 /10 Average
Reviewed: Tuesday, April 29, 2025
I was promised a Mercedes Thunder or a similar class vehicle, but was given a Fiat. How is a Fiat considered the same class as a Mercedes??? Moreover, this Fiat only has one door on the right side in the rear; there's no door on the left side, so you can only enter from the right. The first seat you encounter is broken (the seatbelt doesn't work). Seriously, I'm baffled. How can they rent out a car like this?
Read More >2 /10 Poor
Reviewed: Tuesday, April 29, 2025
We initially booked the rental car on Zuzuche for 1,375 euros, but when we got to Rome to pick up the car, they said we needed to pay extra because there were two drivers, raising the price to over 1,600 euros. We accepted that. During the trip, our car window was smashed by thieves, and when we returned the car to the Madrid Avis location, they charged us 480 euros for the repair, which we also accepted. However, Avis ended up charging us a total of 2,357 euros, at least 200 euros more than expected, and there was no way to dispute it.
Read More >6 /10 Average
Reviewed: Tuesday, April 29, 2025
Extremely bad. A terrible car rental experience where I was forced to pay for various super insurance fees. I had already paid for basic insurance during the rental, but after returning the car, an additional 13,000 RMB was deducted for various super insurance and miscellaneous charges. This car rental company, AVIS, is highly deceitful. I strongly advise everyone to avoid this company as they are essentially scammers. They exploited our lack of knowledge in Italian, guiding us to sign contracts we couldn’t understand, forcing us to pay for unnecessary super insurance. Very disappointing. The other car rental companies I’ve used before did not charge such fees. Please learn from this painful lesson and avoid renting from this company. Even filing a claim proved nearly impossible to resolve because the rental company made us sign incomprehensible Italian contracts. This left us unable to pursue legal action, leading to a very frustrating and costly experience.
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