1. The rental counter was quite spacious, and there was no line, but unexpected issues still occurred. After entering my information on one computer, card swiping didn't go through smoothly. After two attempts, the computer crashed and couldn't be restarted. Switching to another computer, it also took two tries to process successfully. By that time, over an hour had been wasted, and I followed the instructions to look for the car.
2. Who would have thought that when I arrived at the parking spot, the car assigned to me suddenly drove off! What was going on? I had never experienced this before. I had to go to the pickup floor office to address the issue.
3. The staff then assigned me another vehicle, but a colleague nearby pointed out that the alternative car was no longer available either. The staff member then went outside to search for a car of the same class. I wasn’t sure if he found one. When he returned, he told me he found a 'Charger,' and I initially thought he meant the car came with a charger or something similar. It turned out, after he showed me images online, that he was referring to a Dodge Charger model. He didn’t explicitly mention it was an upgrade, and while he might have briefly mentioned additional charges, the focus at that point was figuring out what he meant by 'Charger.' So, I didn’t question further, and he didn’t explain the cost breakdown either. In my past rental experiences, they would always ask if I wanted an upgrade, and if they didn’t have other cars available, they would offer a free upgrade. I had never been forced into an upgrade before. By this time, almost two hours had already passed, so I quickly grabbed the keys and left.
4. To my surprise, when I arrived at the new car’s parking spot, someone else and I arrived almost simultaneously. I was just two or three meters ahead of them. That person was assigned the same car, essentially experiencing what I went through earlier. This time, they were the unlucky one.
Later, upon carefully reviewing the second rental agreement, I noticed additional charges, including an upgrade fee, forced insurance, and even an airport facility fee. Despite multiple appeals, I couldn’t get those charges waived and had no choice but to accept it.
When picking up the car, I explicitly asked if there were any additional charges, and the front desk clearly responded there were none—just a deposit of over $250. However, after refueling the car and returning it, I was charged $210. The invoice emailed to me included extra charges for insurance, taxes, and an additional driver, which is outright robbery! Currently waiting for communication results between the rental platform and the car rental company.
They added insurance without my consent. I never left the city, so why do I need roadside assistance coverage? The service documentation is incomplete.
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users！
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
2. Who would have thought that when I arrived at the parking spot, the car assigned to me suddenly drove off! What was going on? I had never experienced this before. I had to go to the pickup floor office to address the issue.
3. The staff then assigned me another vehicle, but a colleague nearby pointed out that the alternative car was no longer available either. The staff member then went outside to search for a car of the same class. I wasn’t sure if he found one. When he returned, he told me he found a 'Charger,' and I initially thought he meant the car came with a charger or something similar. It turned out, after he showed me images online, that he was referring to a Dodge Charger model. He didn’t explicitly mention it was an upgrade, and while he might have briefly mentioned additional charges, the focus at that point was figuring out what he meant by 'Charger.' So, I didn’t question further, and he didn’t explain the cost breakdown either. In my past rental experiences, they would always ask if I wanted an upgrade, and if they didn’t have other cars available, they would offer a free upgrade. I had never been forced into an upgrade before. By this time, almost two hours had already passed, so I quickly grabbed the keys and left.
4. To my surprise, when I arrived at the new car’s parking spot, someone else and I arrived almost simultaneously. I was just two or three meters ahead of them. That person was assigned the same car, essentially experiencing what I went through earlier. This time, they were the unlucky one.
Later, upon carefully reviewing the second rental agreement, I noticed additional charges, including an upgrade fee, forced insurance, and even an airport facility fee. Despite multiple appeals, I couldn’t get those charges waived and had no choice but to accept it.
Relevant Reviews on Budget Los Angeles Airport LAX CA
Toby Ellen
-
-
-
-
View more >Bevis Motley
-
-
-
-
View more >