This was the most problematic car rental experience I've ever had! We waited in line for 4 hours to get the car, and the reserved model wasn't available. They gave us a problematic car with no fuel instead. Throughout the trip, the car had various issues and eventually broke down halfway, delaying our trip by an entire day. Customer service wasn't helpful either. Thankfully, the hotel owner helped us communicate with the rental company. It took two months of coordination with the rental platform to get a refund for the taxi fare incurred due to the car exchange. Hertz going out of business is not without reason!
1. They try to sell additional insurance , claiming axa is not enough to cover damage / stolen car cost
2. They give bigger car than ordered but with other seat configuration (face to face second and third row) not like in original order . make it hard to travel with children . Finally gave older car and damaged with regular seat configuration .
Cars were great but one car not ready at pick up time. Waited about an hour
About QEEQ:10.0/10
Great value
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