Staff are all Chinese and communication in Mandarin is smooth. They provide driving training for beginners before renting, which is commendable. However, they gave us a downgraded Chinese-made seven-seater car with poor performance and high fuel consumption. The fuel tank was almost empty at handover. It's really baffling why a Chinese-run rental company doesn't follow international standards (foreign rental companies usually hand over cars with a full tank and upgrade if the same class is unavailable).

Chinese company - the process is more complicated and time-consuming compared to large rental companies. Service attitude needs improvement. Overall, would not recommend.

Picking up and returning the car was quite convenient. There was a small issue with some scratches on the car, but after explaining it to the rental company, they didn't press further. Overall, I am satisfied.

I filled in the wrong return time when placing the order. After picking up the car, I realized the return time was set 3 hours earlier. I informed them about this but wasn't assured, so I reiterated the issue via WeChat. When returning the car, they charged me over 400 because I returned it 2 hours later according to the order time and penalized me with two days of rental fees. What a terrible experience.

Like: Shuttle pickup was fast and the staff were friendly.
Dislike: Nothing!