They will charge you a few hundred yuan two months later, claiming it is for a violation management fee. Since there was no violation, they will say it is for the manual cost to verify this. After verification, they confirm there was no violation, but the verification cost of a few hundred yuan has to be paid by me… Such unjustified charges… I won't use them again, and I advise others not to either.
When I phoned to arrange pickup at the airport the person on the phone had little English and I could not ascertain where the pickup was to be. My wife has limited mobility and the experience was distressing. When we finally got to the Aucar rental office, they did not have a copy of the rental agreement and there was no internet connection so I was unable to access it on my phone. The person showing me the car wanted me to sign the rental agreement before I had inspected the car! when we finally got to inspect the car the staff member could not start it!
Fortunately the return process was much better. However, the printed agreement still had me returning the car at 12.30 despite the fact that due to the above experience I did not commence the hire period until 13.15
“When booking and pick up time, the car model will difference. Try to give customer old car condition”
About Aucar:7.7/10
Try to give old car condition to customer.
About QEEQ:8.0/10
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