I have always rented cars from this company, but I never expected to be betrayed like this. I encountered a staff member who kept chatting with us. Even after we clearly stated that we didn't need any additional services, he first claimed that he had mistakenly processed our order and replaced it with another one. He asked me to authorize a $1 charge for verification, but then said my credit card didn't go through and asked me to use another credit card for authorization, creating a new order again. Since we were having a friendly conversation all along, I completely overlooked the new order he created. In the end, I was charged more than $300, including $55.17 for refueling charges even though I returned the car with a full tank, $23.97 for an airport facility fee, $215.76 for roadside assistance, and $25.26 in taxes, totaling $320.16. These scammers are so shameless! I'm extremely disappointed! How can someone be so deceitful? We'll see how this issue is resolved. I believe scammers like this will face consequences eventually!
I have rented from Thrifty several times at this location, but this was the most disappointing experience. After a late-night flight, the queue was long, and the Indian staff member aggressively upsold extras and insisted we pay for an upgrade. In the end, the car we received had a broken air conditioner.
They claimed there was a smoke smell in the car during return and wanted to charge me 400. They also promoted various insurance options at pickup. Do not book the cheapest option, go for the second tier instead.
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