Switched to a Ford Mustang Mach-E, and the condition was average.
We had a half-day layover in Orlando and decided to explore the city. A taxi from the airport to downtown costs $100, so we decided to rent a car. With four people and lots of luggage, we booked a Mitsubishi Outlander. However, upon pickup, we were informed it was unavailable and were given a Ford Mustang Mach-E instead, with an additional $20 fee. This shouldn't have been charged to the customer, as it was the rental company's fault. The car was smaller, and we had to place some luggage in the front seat, which was quite frustrating. I didn't argue since it was just for half a day. (Switching to a Kia Carnival would have cost an additional $20)
Overall service was good, but I was fined for returning the car with 10 liters less fuel, and the penalty was calculated based on 35 liters at double the fuel price. It seems unfair to me.
Overall, the customer service is efficient and the staff are attentive.
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Customer Service
Relevant Reviews on Europcar AUCKLAND INTERNATIONAL AIRPORT
Phil Adela
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View more >Switched to a Ford Mustang Mach-E, and the condition was average.
We had a half-day layover in Orlando and decided to explore the city. A taxi from the airport to downtown costs $100, so we decided to rent a car. With four people and lots of luggage, we booked a Mitsubishi Outlander. However, upon pickup, we were informed it was unavailable and were given a Ford Mustang Mach-E instead, with an additional $20 fee. This shouldn't have been charged to the customer, as it was the rental company's fault. The car was smaller, and we had to place some luggage in the front seat, which was quite frustrating. I didn't argue since it was just for half a day. (Switching to a Kia Carnival would have cost an additional $20)
Zenobia Oscar
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View more >Michelle
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View more >Bernard Sara(h)
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