Small company with limited vehicle options. The reserved model is often unavailable. Their policy on vehicle damage seems somewhat questionable. Without purchasing insurance, if any damage is found, the rental company will charge €900 per damage. When driving, no one can guarantee to avoid all problems. Essentially, this forces renters to buy insurance.
The car rental company tries every way to increase costs. Even after purchasing full insurance, they repeatedly emphasized that any minor scratches on the car would result in a 900 euro deposit deduction. When buying cross-border services, they initially quoted 12 euros but ended up charging 15 euros. When asked why, they simply shrugged and said, 'I don't know.' Overall, it was not a very pleasant car rental experience.
This was my second time using Wheego. When I arrived at the store, the female staff member informed me that there were no cars available, only small manual ones. She said I could take one if I wanted or wait, but she couldn't specify how long the wait would be. Since I was pressed for time, I asked a few additional questions. A nearby woman, who seemed to be the manager (based on her Czech accent), rudely told me that these were their rules, and if I didn't want a car, I could cancel or quietly wait. I responded that I am at least their customer and questioned their service approach. She then started ranting in German, which I couldn't understand. After waiting for over an hour, they finally gave me an old and battered Hyundai i30. I ignored her during the entire process as I found her behavior unpleasant and unnecessary. I quickly took the car and went on with my day of client meetings.
Booked a small manual compact a month before our trip, we were told at the check in desk they didn't have a car that size and would we like to upgrade? (additional €45/day) when I protested that the upgrade should be at their costs, I was told we would have to wait until the found a car from another hire company. We were left waiting an hour before getting the car (which had the company's livery on it, so clearly had it all along)
When I complained to the manager, he told me they have a shortage of cars and some people have to wait 6 or 7 hours!!
This company seems to operate on low sticker price and rely on up-charges and bad service (one of the check in staff spend more time texting on her phone than working)
I won't be using them again - you get what you pay for...
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