The parking spot was hard to find, spent a long time searching. The car was very old and had a small chip in the glass, which was there from the start and was verified.
The front desk staff was very humorous. I did a one-way rental and the return process was very simple. Overall, the service was really pleasant. It was my first trip abroad and I felt very happy.
The wait time while queuing for the car was very long, and the staff's efficiency needs improvement. We booked a BMW 2 Series, but they claimed it wasn't available and offered us a POLO instead, unless we paid extra for a different car. However, when we picked up the car, the BMW 2 Series was clearly parked next to the POLO, which felt deceptive. The car return location was also hard to find; we returned the car at Rome airport and drove around in circles before finally figuring it out with the help of airport staff. Overall, we will not rent from AVIS again.
“I am booking car in advance but when I arrived at Milan . Avis told me that no car is available ...”
About AVIS:2.0/10
Avis is not helping me to find the right car . My trip is getting worse and I have to pay extra money for finding other transportation.
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