Just okay.

The service was great, and all the requirements set by the store were met. The downside is that Australia's highway tolls are charged at a daily rate of 17 AUD, which I find unreasonable since you won’t be driving on the highway every day. Another rental company uses a pay-per-use system, charging for each time you use the highway.

Overall it's quite good, but there are no clear drop-off instructions at pickup (or in related documents). The entrance to the parking lot overlaps with other rental companies and can be easily blocked from view by other cars. Some front desk staff were not very helpful when asked questions (although most staff were very good).

Very easy to deal with; located centrally however address on website wasn’t up to date which caused some inconvenience.

Update to correct address for pick up if vehicle.

Lovely staff at launceston airport. Even gave us a free upgrade which made our day