The staff were quite polite, but the deposit was a bit high—700 euros. Initially, the car provided was not the same model as booked, but after we explained that we had more luggage, they switched it to a slightly larger car for free that matched the one in the pictures. Make sure to take photos when returning the car, as the staff didn't remember the existing scratches or dents on the car. They only acknowledged it after seeing the photos and videos, realizing it was caused by someone else.
I was impressed by the friendly and helpful staff, who did not pressure me re insurance. Their site was close to Bergamo Railway Station and away from the airport. We were collected from the airport and taken to their office - and as we were travelling by train they dropped us at the station at the end of our trip. I would recommend this company and would use them again.
About QEEQ:10.0/10
Pleased with the outcome. Will use again.
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Customer Service
Relevant Reviews on Felirent in Italy
Belle Lynch
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View more >Sylvia Kelvin
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View more >Everything was fine, but a bit slow. It took quite a while to inspect the car during drop-off.
The process was slightly lengthy, but considering it's a local company, it's understandable. The countryside in Italy is still very beautiful.
P.Chatfield
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