The pickup and return procedures at the store were very formal, there were no hidden charges, the staff were very friendly, and they even upgraded the vehicle to a Fiat 500 small SUV.
“Smooth Renting with Qeeq.com's Superior Customer Service”
About Felirent:8.0/10
The pick up process took a long time because there was only one person on staff and the customer before be had all sorts of questions and odd requests. The Felirent rep was very helpful and professional. The car they gave me was a newer vehicle and rode really well. It had all of the newest technology. I was extremely pleased. Upon return they inspect the car with you VERY thoroughly. Make sure you take many time stamped pictures and video of the car's condition before you pull out of the lot when you pick it up. Thankfully, I did just that and I received my full deposit back. I had a very good experience with this company.
About QEEQ:10.0/10
I can't say enough about QEEQ.COM. My flight had major delays and I was going to be very late to pick up my rental car in Ireland. I called QEEQ.COM and they handled it all for me with the car rental company with no price increase. Price drop protector was awesome and saved me $30. Kudos!!!
The staff were quite polite, but the deposit was a bit high—700 euros. Initially, the car provided was not the same model as booked, but after we explained that we had more luggage, they switched it to a slightly larger car for free that matched the one in the pictures. Make sure to take photos when returning the car, as the staff didn't remember the existing scratches or dents on the car. They only acknowledged it after seeing the photos and videos, realizing it was caused by someone else.
Few things that I did not like:
- The place does not accept a Venezuelan license despite the license being international
- The person that we spoke to did not speak any English but only Italian which made the conversation painful
- The staff did not explain to us how tolls work in Italy so we paid a ticket because we did not know how they work
The location at Milan Central Station is convenient. The store provided a new hybrid car with 5000 kilometers on it, which probably saved a lot on fuel.
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Customer Service
Sylvia Kelvin
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View more >Everything was fine, but a bit slow. It took quite a while to inspect the car during drop-off.
The process was slightly lengthy, but considering it's a local company, it's understandable. The countryside in Italy is still very beautiful.
Hardy Malachi
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View more >Car hire Brands Ranked In Milan
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