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+49 6107 6353100
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+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 6942091327
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 6942091327
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Search for EZU Car Hire in Auckland

Insurance reimbursement is taking forever, and very little update unless asked.

Reviewed: Tue, Jul 16, 2019
About EZU: 8.3 /10
A shallow 3 cm surface paint scratch on the front side panel costs 1183.35 NZD, which is insane, and it took EZU more than 5 weeks to provide the receipt of the repair service. 2000 NZD was charged on my credit card, of which 1183.35 NZD is still charged, and the insurance won't give any update on how the case of reimbursement is processing. Very bad experience. I don't know when I can get my money back.
About QEEQ: 9.0 /10
Brandon was helpful, but little could he do to expedite the insurance reimbursement.
Toyota RAV4 image
EZU
AUCKLAND AIRPORT(AKL)
Auckland
New Zealand
Medium SUV | Toyota RAV4 Guaranteed model

Relevant Reviews on EZU AUCKLAND AIRPORT

Quintina Armstrong

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EZU
AUCKLAND AIRPORT(AKL)
Auckland
New Zealand
Reviewed: Wed, May 22, 2019
“3 Days in Auckland: Airport, Bird Island, Winery, Mission Bay, Mount Eden, Devonport Seaviews”
About EZU: 10.0 /10
The company upgraded us to a Nissan Teana for free. The handling was excellent.
About QEEQ: 10.0 /10

Frederica Anne

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EZU
AUCKLAND AIRPORT(AKL)
Auckland
New Zealand
Reviewed: Fri, May 11, 2018
“North Island Trip”
About EZU: 6.0 /10
We frequently contacted the rental company during our trip, and they were always very courteous. The only dissatisfaction was with the person who handled our rental process. They only mentioned that the car should be returned with a full tank but didn't provide any driving tips or local rules. If it weren't our second time driving in New Zealand, we might have missed many local regulations. The rental company should not only explain the charges but also inform drivers about local driving rules. The employee just parked the car at the entrance and left. They didn't verify the existing scratches in front of us nor mentioned that the car had a foot brake. For a driver unfamiliar with the car, there should be some explanation. I had to figure everything out on my own. If it were my first time driving locally, I would have been completely lost.
About QEEQ: 10.0 /10

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Full Size | Toyota Camry or similar
EZU
AUCKLAND AIRPORT(AKL)
Auckland
New Zealand
Reviewed: Tue, Nov 26, 2019
“Nearly miss my flight as no staff at the depot during drop off. But it was cheap enough to try again”
About EZU: 8.0 /10
The pick up is a bit further from the airport but it is okay as they come to pick us up in a shuttle. Approximately 7-8 minutes drive from the airport. Some issues with drop off as no staff at the depot so had to wait for about 30 minutes. I rang them and was told that they are dropping off a customer to the airport. If it wasn't for the flight delay, I would have missed my flight.
About QEEQ: 8.0 /10
Would prefer it if I can see the year of the car.

L.Franchuk

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Economy | Toyota Yaris or similar
EZU
AUCKLAND AIRPORT(AKL)
Auckland
New Zealand
Reviewed: Thu, Aug 29, 2019
“Good value on older model vehicle which was in excellent condition.”
About EZU: 9.7 /10
Exceeded expectations considering the low rental costs.
About QEEQ: 10.0 /10

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Compact | Toyota Yaris 2013-2015 or similar
EZU
AUCKLAND AIRPORT(AKL)
Auckland
New Zealand
Reviewed: Fri, May 10, 2019
“Easy to book online and have a good choice of car rental providers, reasonable price”
About EZU: 7.7 /10
Good car conditions. A little bit far from the airport, but they offer free pick-up and deliver, so that's not an issue.
About QEEQ: 8.0 /10

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