Switched to a Ford Mustang Mach-E, and the condition was average.
We had a half-day layover in Orlando and decided to explore the city. A taxi from the airport to downtown costs $100, so we decided to rent a car. With four people and lots of luggage, we booked a Mitsubishi Outlander. However, upon pickup, we were informed it was unavailable and were given a Ford Mustang Mach-E instead, with an additional $20 fee. This shouldn't have been charged to the customer, as it was the rental company's fault. The car was smaller, and we had to place some luggage in the front seat, which was quite frustrating. I didn't argue since it was just for half a day. (Switching to a Kia Carnival would have cost an additional $20)
The service attitude was not very good, and no one guided us to the car. They also didn't specifically emphasize how to handle the return if it was outside business hours, which left us in a passive situation. The overall experience was not very good.
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View more >Switched to a Ford Mustang Mach-E, and the condition was average.
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