Really poor.

Z.Claman

Canada

Reviewed: Wed, Jul 17, 2019

About Routes: 7.0 /10

They did not have the category of car i reserved even though i pre-paid! I reserved a corolla or similar car and when they did not have it they asked me to take a pickup truck! I said 'no way im drying that', so they gave me a HUGE dodge derango that was an absolute gas guzzler, like nothing i have seen, i used so much more money on gas than i wanted to that went completely no compensated for. It took around an hour to get the car. Aside from that hour I waited 40 minutes to be picked up at the airport...and they would not give me any money back on the rental or give me vouchers for next time - nothing! No compensation for the absolute wrost car rental experience I have ever happened. Really poorly done - would never recoomend to myself or rent with them again.

About QEEQ: 8.0 /10

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Intermediate | Toyota Corolla or similar

1 days rental

Relevant Reviews on Routes Vancouver Airport

Canada

1 days rental

Economy | Mystery car or similar

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Tue, Nov 7, 2023

About Routes: 10.0 /10

good

About QEEQ: 10.0 /10

good

D.Gardner

Canada

3 day rental

Small SUV | Nissan Rogue or similar

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Mon, Aug 29, 2022

“Great experience”

About Routes: 9.0 /10

Excellent and straight forward process.

About QEEQ: 10.0 /10

Great staff very helpful and relaxed

Canada

1 days rental

Intermediate | Nissan Sentra or similar

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Tue, Dec 3, 2019

“Felt that I got away lucky”

About Routes: 7.0 /10

While I didn't have any problems with my rental, there is a definite fly-by-night feeling to the whole experience. Their premises is an unrenovated former Chinese restaurant. I did not get the vehicle that I expected, and I did not see the variety of models that they claimed to offer in their lot. I was also asked about obvious wear and tear as "damage" to the vehicle, which was dropped when I offered to involve American Express.

About QEEQ: 10.0 /10

You have a very comprehensive and convenient app to use, but you need to screen your providers.

Gin E

Canada

1 days rental

Economy | Kia Rio or similar

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Wed, Sep 25, 2019

“Dont get screwed. Use ANYONE else”

About Routes: 2.0 /10

I will NEVER use your service or the rental company Routes again. The staff at Routes were rude (put me on hold and hung up twice while i requested pick up), would not honor my agreement stating the changes were due to ICBCs recent insurance chands and the only solution they wanted to provide was to send me to their competitor.