The car was fine. When we arrived at the airport, the pickup car drove right by us (at the appointed place) without checking to see if anyone was waiting for them. When I called the desk to advise, the lady that answered the phone was rude. At the desk upon arrival to Routes, the gentleman was very helpful, and the woman that checked us in was nice, but overall (other than the main guy) didn't seem to care. When I went back in to check on the blinking oil light on the car, there were 3 people just standing around playing on their phones (the helpful guy was on the phone with a customer), and no one acknowledged us until there were 3 other people in the line as well. Return went a little smoother, and no problems with shuttle back.
Wasn't a Corrola but a equivalent KIA. That was frustrating.
It is 5 days now and they didn't reimburse the security deposit yet. Security deposit is also very high (500 CAD).
Like: staff friendly, efficient and car was very clean. Will use them again. Dislike: nothing I did not like.
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Customer Service
It's cheaper than others but with poor services.
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