“Terrible experience on the front and back end, car was fine.”
About Europcar:7.3/10
We had a very frustrating experience where we were not allowed to take the car off the lot without purchasing additional insurance, despite showing them proof of coverage. This has been an ongoing process to get this money refunded.
Counter staff refused to give me a car unless I pay for the upgraded insurance that would cost 300 euro so I refused to pay as the car was to come with insurance and I also have coverage with my credit card I asked would the put a hold for the overage on my card and they refused.
Car was good, pickup process was smooth and fast at pick up desk, attendant in car park was efficient and friendly for both pickup and return. I like that they allow for normal "wear and tear". However better signage is needed when returning cars to the actual terminal as it's very easy to drive by the return parking lot entrance.
About QEEQ:8.0/10
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Great experience, but it'll cost you.
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