Staff becomes rude when I decide not purchase additional car insurance. Vehicle has engine oil warning and coolant level warning after I drive away.

Green Motion is trapping customer without optional insurance to deduct full deposit of GBP 1,205 by whatever reason. I saw another customer accused for a hairy like scratch only can be seen with a torch illumination when I lined up for pickup. When I picking up the car, their staff never go for car checking claimed due to raining. He just told me to check myself. However, due to raining and early morning at 7am, it is difficult to check clearly but only have to drive as is. But, found a scratch at the bottom later. When the car returned, their staff insisted the damage was by me. But, I explained it wasn't and found that after the car dried few days later. Then, their staff claimed told me there is 24 hours extension for me to check the car and report damage if any. However, it never happened in fact. We argued but he insisted nothing he could do. Asked me to write down the explanation at the return document and sign. He said their CS will contact me to understand. If compensation still need, there will be a repair cost assessment to confirm the money need to deduct from the deposit. However, my credit card statement shown the deposit was deducted in FULL before any repair cost assessment was received and confirmed. This is completely a scam.

There was a queue for over two hours and the staff were taking a minimum of 30 minutes per person. Most customers had not been informed what paperwork was required - Although we had everything needed

WE HAVE STILL NOT RECD THE TRANSFER MONEY WHICH WE PAID FROM AIRPORT TO HOLIDAYINN GREEN MOTION SITE WHICH WAS ASSURED BY GREEN MOTION

Allow extra time to pick up your vehicle the office is tiny and busy. I had to wait outside when I first got there as it was jam packed. You when have to walk to the other side of the hotel to collect your car.