OK, but charged a one way fee when I actually drove it back to its place of registration

Staff were indifferent, sometimes appeared impatient

The store in the center of Vienna is very convenient, with car pickup in the adjacent garage, but the garage staff can be hard to find. Once the car is picked up without issues, you can leave directly. Driving was limited to Austria with a provided highway ticket. Returning the car was near Salzburg train station, which required a bit of walking, but self-service return was supported. Overall, it was satisfactory. However, the cancellation of the credit card pre-authorization took a bit long.

Good

I originally booked a POLO online, but when I arrived at the store, they said the car I booked was too small for three people and asked if I wanted to change the car. I went to the parking lot to check, and they had arranged a FIAT500 for me, a two-door small car, and the back seats couldn't accommodate anyone. After further communication, they finally replaced it with a POLO. It's so strange, couldn't they see the model I booked in the order? There was a language barrier, so I couldn't argue with them, which wasted a lot of time. I am not very satisfied with this service.

just needing to note that to drive in Austria, you will need your international licence. we got a brand new car! the experience was lovely